Boohoo.com has achieved success by selling affordable women's fashion while also providing customers with style and fashion content. Along with big ticket items like beds and furniture it was thought that customers…
Developing what Coca Cola deem “liquid content” (quick to change, adapt and grow with its audience across any medium) requires a planning process: a shift from quantitative upfront research such as surveys and statistics, to more of an emphasis…
Though the move doesn’t come as a surprise — they’ve been running promotions to incentivize migration to their LTE network for a while now — but hearing their intentions actually spelled out like that probably won’t please many long-standing…
The news may come as an especially large bummer for Sprint customers looking to upgrade to the new EVO, as a new report from the Wall Street Journal indicates that device will miss its original May 18 launch date.
Why can’t customers simply trust corporate web sites or call their helpful sales reps? Social media shifts the limelight from brands to the customers. Social media provides lots of ways for
we tweeted, and the answers poured in, straight from the horses' mouths (our target customers! But when you're implementing a social customer service program, make sure those running the accounts know the ins and outs of the social media network…
More than a third of Homebase customers research online before going to a bricks-and-mortar store, according to the retailer’s head of multichannel. One of Homebase’s key multichannel tools is reserve and collect, which allows
These customers use our social media and PRWeb news release features of our PR software. Many customers who buy our PR software have a marketing title, and we’ve recently seen faster growth in this group.
An app which allows customers to find more accurate information about the shoe size they need to order has managed to reduce fit-related returns rates by 23% Previously, around 65% of the retailer returns were due to size related issues, but now 20…
Don’t be paralysed by uncertainty: where call centres arguably erect barriers between brands and customers, social media can remove them and bring proximity. More than a third of UK consumers (36%) have engaged with brands through social media…
This is the content that interests their customers and more importantly their potential customers. Your business should provide content that helps your customers and prospects and…
As published in The Power of Habit, the company is able to identify customers that are pregnant or just had a baby and then uses various marketing channels to lure them in-store to buy baby products and, since they’re already there, everything…
Make sure your customers can instantly recognize your brand and who’s sending it Tweet How can marketers and copywriters create subject lines that improve clickthrough rate? We’ll share our own discoveries in today’s next Web clinic – “Subject…
If you have multiple products and they appeal to very different customers or are marketed in very different ways, you’ll want to analyze each. You may also find it valuable to include someone from customer support or, if you provide services…
In fact, those are often the ones who can make your product or service even better, as they've identified roadblocks to success that many other leads and customers may be facing. Great companies are always changing and evolving, and your
Or you can crowdsource pictures and other content from customers who first get their hands on the product, and share them across your network. Consider a company that interacts directly with customers as their primary focus.
If you haven't already, determine who your various segments of target customers are. These are two very different types of customers who have very different problems and needs, meaning they should be treated quite…
If you look at the whole decision process from the initial research, through to browsing products and finally making the purchase, mobile is the perfect medium for retailers to engage with their customers through the whole journey.
For venue owners, the company's technology can provide greater insights into customers. Whether SceneTap will become an ubiquitous part of the nightlife scene remains to be seen, but one should expect more and more companies like it to emerge…
Surveys of existing customers Without our customers we wouldn’t have jobs. How will my team accomplish this tactic and how will this benefit my customers? The problem I have always…